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iTop邮件通知如何设置

发布日期:2019/04/17 08:00:00

  1、创建触发器

  点击“Admin tools”工具栏——“Notifications”通知——“Triggers”触发器——“New”新建触发器,如下图:

iTop邮件通知设置

  列表中“Trigger(on entering a state)”进入一个状态,“Trigger(on leaving a state)”离开一个状态,“Trigger(on object creation)”创建对象时,“Trigger(on threshold)”达到阀值,“Trigger(when updated from the portal)”当从门户更新时

  这里选择“Trigger(on entering a state)”进入一个状态时,如下图:

iTop邮件通知设置

  目标类选择事件“Incident”,过滤条件“SELECT Incident WHERE priority = '1'”从事件中选择优先级为“1”的单子,触发状态为“assigned”,如下图:

iTop邮件通知设置

  2、创建动作

  点击“Admin tools”工具栏——“Notifications”通知——“Actions”动作——“New”新建动作

iTop邮件通知设置

  填写工作名称和相关描述,状态选择“In production”生产中,如下图:

iTop邮件通知设置

  填写发件人邮箱,接收人语句“SELECT Team WHERE name LIKE '成都Case组' ”,如下图:

iTop邮件通知设置

  填写邮件主题和邮件内容,如下图:

iTop邮件通知设置

  其中邮件内容解析如下:

  元素定义邮件的主体,这个元素拥有一个开始标签 ,以及一个结束标签

  元素定义邮件主体中的一段,这个元素拥有一个开始标签,以及一个结束标签

  定义字体颜色

  $ $显示相应的值

  常用的有

  $this->ref$ //显示事件单号

  $this->service_name$ //显示服务内容

  $this->servicesubcategory_name$ //显示服务子内容

  $this->hyperlink()$ //以超链接显示事件单号

  $this->status$ //显示事件状态

  $this->priority$ //显示优先级值

  $this->urgency$ //显示紧急度值

  $this->caller_name$ //显示发起人名

  $this->start_date$ //显示事件创建时间

  $this->assignment_date$ //显示事件指派时间

  $this->title$ //显示事件标题

  $this->description$ //显示事件描述内容

  例如:

  Priority:$this->priority$

  //邮件内容为事件优先级并以蓝色字体显示

  点击“Create”创建动作后,点击“Related Triggers”建立动作与触发器的连接,点击“Add Triggers”添加刚才创建的触发器,如下图:

iTop邮件通知设置

  点击“Create”,到此一个邮件通知设置完成。


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